Customer Help
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).
Can I change or cancel my order?
Can I change or cancel my order?
Yes, you can change or cancel your order, but you must act quickly. Please note that orders placed before 2:00 PM (Monday to Friday) are dispatched the same day. If you need to make changes, contact us immediately via the "Contact Us" form or email toys@time4child.co.uk. Once the order has been shipped, we are unable to modify it.
Can you exchange items?
Can you exchange items?
We do not offer direct exchanges. If you need a different item, size, or character, please return the unwanted item for a refund and place a new order. According to our policy, returns are free of charge – we will provide you with a free return shipping label.
Which countries are the products delivered to?
Which countries are the products delivered to?
We currently deliver to addresses within the United Kingdom only. We do not offer international shipping at this time.
How much does the shipping cost?
How much does the shipping cost?
How much does the shipping cost?We offer free shipping on qualifying orders:
- Orders of £20 or more: FREE delivery
- Orders under £20: delivery cost is £4.99
Which shipping methods do you offer?
Which shipping methods do you offer?
Which shipping methods do you offer?We use trusted courier services to ensure your order arrives safely and quickly. Our standard delivery time is 1-2 business days from dispatch.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No, it’s not mandatory. You can place an order as a guest. However, we highly recommend creating an account as it allows you to track your order history and speeds up the checkout process for future purchases.
Do you save my bank details?
Do you save my bank details?
No, absolutely not. We do not store your credit card or bank account details. All transactions are processed through secure payment providers (like Shopify Payments, PayPal, or Klarna) to ensure your data is completely safe.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept all major debit and credit cards (including Visa, Mastercard, American Express, and Maestro). Additionally, we offer payments via PayPal and Klarna (Pay Later / Pay in 3 installments) for greater flexibility.